General Retail & Marketplaces • United Kingdomwww.leonarddews.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,121 days (about 2.7 per month). Busiest month: 21% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
75.9
Industry average 64.6
11.3 above average
Rating
4.96
Industry average 4.29
0.67 above average
Reply rate
—
Industry average 36.9%
not measured
Not ranked
no reviews in the last 12 months
96% of reviews positive, 4% negative
Covering August 2023 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 76 mentions with a sentiment score of 92.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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