Based on public reviews and response behavior.
122 reviews over 1,284 days (about 2.9 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 28%, unknown 25%, de 21%.
General Retail & Marketplaces average: score 64.8, rating 4.32 stars, reply rate 35.5%, over 3,026 ranked companies · benchmark 25 Oct 2026
Score
75.9
Industry average 64.8
11.1 above average
Rating
4.03
Industry average 4.32
0.29 below average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
63% of reviews positive, 38% negative
Covering August 2026 — 79 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 122 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Delivery delay is the single largest driver of 1-star reviews and directly affects emotionally high-stakes purchases like wedding and engagement rings. GLAMIRA should audit its production capacity versus promised lead times and recalibrate delivery estimates to be conservative and achievable.
Current warranty dispute handling is generating some of the most damaging reviews, including fraud and scam allegations. GLAMIRA should create a specialist post-purchase resolution team empowered to assess warranty claims, arrange independent gem verification, and approve repairs or replacements without requiring customers to fight through scripted responses.
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