Lenson

Healthcare & Medical • United Kingdomwww.lenson.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

64/100

−7.0 vs. last month4.57 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#129of 615

Top 21% · Top Tier

#1 (best)#615 (worst)

#127Peer

#128Peer

#129This company

#130Peer

#131Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral3%
Negative23%

Sentiment Balance

Covering June 2017 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2017.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.1%

Pricing

14.2%

Response Speed

12.8%

Customer Support

11.2%

Product Quality

10.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 22.5% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

76.4%

4★

14.0%

3★

4.2%

2★

1.3%

1★

4.2%

Based on 601 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 94.1% in the three months before that.

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