Customereye

Hidden Hearing

Healthcare & Medical • United Kingdomwww.hiddenhearing.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
−11.6 vs. last month4.85 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#299of 615
Top 49% · Upper Half
#1 (best)#615 (worst)
#297Peer
#298Peer
#299This company
#300Peer
#301Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 13% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering December 2024 — 73 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.6%
Loyalty
20.8%
Product Quality
17.0%
Pricing
8.5%
Problem Resolution
7.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100
22/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.5%
4
3.8%
3
1.5%
2
0.5%
1
1.7%

Based on 600 analyzed reviews.

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