Customereye

LegalNature

Legal & Compliance • USwww.legalnature.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+2.2 vs. last month4.35 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#67of 101
Top 66% · Mid Pack
#1 (best)#101 (worst)
#65Peer
#66Peer
#67This company
#68Peer
#69Peer

Overall Customer Sentiment

Mid Pack

63% of reviews positive, 34% negative

63%
positive
  • Positive63%
  • Neutral4%
  • Negative34%

Sentiment Balance

Covering October 2024 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 519 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
33.7%
Customer Support
15.6%
Product Quality
10.6%
Pricing
10.2%
Response Speed
9.5%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 33.5% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
71.8%
4
12.0%
3
5.1%
2
1.8%
1
9.2%

Based on 606 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 87.0% in the three months before that.

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