Customereye

Vital Records Online

Legal & Compliance • United Statesvitalrecordsonline.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
+15.6 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#92of 101
Top 91% · Bottom Tier
#1 (best)#101 (worst)
#90Peer
#91Peer
#92This company
#93Peer
#94Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 30% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative30%

Sentiment Balance

Covering October 2024 — 37 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
44.2%
Response Speed
17.7%
Delivery Shipping
7.7%
Pricing
7.2%
Customer Support
6.7%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 7.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100
64/100
signal score
  • Built from a negative-review share of 57.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
73.8%
4
16.7%
3
5.0%
2
1.0%
1
3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.2% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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