Customereye

Leaf Home Water Solutions

Energy & Utilities • United Stateswww.leafhomewatersolutions.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#23of 36
Top 64% · Mid Pack
#1 (best)#36 (worst)
#21Peer
#22Peer
#23This company
#24Peer
#25Peer

Overall Customer Sentiment

Mid Pack

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering August 2024 — 162 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.7%
Customer Support
18.2%
Problem Resolution
12.2%
Loyalty
11.6%
Response Speed
9.6%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 5.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
75.2%
4
9.8%
3
5.0%
2
2.5%
1
7.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.5% of reviews in the last three months were positive, compared with 89.5% in the three months before that.

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