Based on public reviews and response behavior.
200 reviews over 53 days (about 115 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 99%, fr 1%, nl 1%.
Home & Living average: score 66.5, rating 4.45 stars, reply rate 47.1%, over 4,169 ranked companies · benchmark 10 Oct 2026
Score
56.9
Industry average 66.5
9.6 below average
Rating
3.83
Industry average 4.45
0.62 below average
Reply rate
—
Industry average 47.1%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering September 2026 — 53 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 4,169 ranked companies in Home & Living (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.112 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 61% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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