Based on public reviews and response behavior.
1,055 reviews over 2,620 days (about 12 per month). Busiest month: 18% of reviews. Languages: en 97%, unknown 2%, es 1%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,430 ranked companies · benchmark 25 Oct 2026
Score
44.3
Industry average 66.1
21.8 below average
Rating
3.33
Industry average 4.34
1.01 below average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering July 2026 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,055 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,430 ranked companies in Beauty & Wellness (benchmark 25 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.233 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.408). Review the worst months in the trend data to identify specific operational or product issues.
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