Landys Chemist

Pharmacy & Online Medicine • United Kingdomwww.landyschemist.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+7.7 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#76of 189

Top 40% · Upper Half

#1 (best)#189 (worst)

#74Peer

#75Peer

#76This company

#77Peer

#78Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%

positive

Positive81%
Neutral1%
Negative17%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.1%

Response Speed

16.8%

Pricing

13.8%

Product Quality

12.6%

Loyalty

10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 25.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.7%

4★

4.2%

3★

1.2%

2★

1.5%

1★

5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.6% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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