Customereye

Finlandia Pharmacy and Natural Health Centre

Pharmacy & Online Medicine • Canadafinlandiahealthstore.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

46/100
+38.5 vs. last month4.11 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#155of 189
Top 82% · Bottom Tier
#1 (best)#189 (worst)
#153Peer
#154Peer
#155This company
#156Peer
#157Peer

Overall Customer Sentiment

Below Average

67% of reviews positive, 31% negative

67%
positive
  • Positive67%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering April 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.7%
Customer Support
16.1%
Response Speed
14.5%
Product Quality
12.0%
Loyalty
10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 7.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 37.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
65.7%
4
10.7%
3
6.0%
2
4.2%
1
13.5%

Based on 600 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 83.0% in the three months before that.

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