Customereye

Lakeside Needlecraft

Home & Living • United Kingdomwww.lakesideneedlecraft.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

67/100
4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#85of 675
Top 13% · Top Tier
#1 (best)#675 (worst)
#83Peer
#84Peer
#85This company
#86Peer
#87Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 8% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.9%
Customer Support
15.5%
Loyalty
14.7%
Response Speed
14.4%
Product Quality
14.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 10.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
95.7%
4★
2.2%
3★
0.5%
2★
0.5%
1★
1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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