Based on public reviews and response behavior.
112 reviews over 76 days (about 45 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 98%, zh 2%.
Food & Beverage average: score 63.2, rating 4.25 stars, reply rate 33.9%, over 2,214 ranked companies · benchmark 30 Oct 2026
Score
52.7
Industry average 63.2
10.5 below average
Rating
4.10
Industry average 4.25
0.15 below average
Reply rate
—
Industry average 33.9%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 25% negative
Covering October 2026 — 56 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 32% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 112 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,214 ranked companies in Food & Beverage (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.171 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.7 sits in the bottom quarter of about 2,200 ranked Food & Beverage companies (25th percentile: 54, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99
