Customereye

Katzkin

Auto Parts & Accessories • United Stateswww.katzkin.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
−0.5 vs. last month4.67 ★ average rating · 604 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#2of 148
Top 1% · Top Tier
#1 (best)#148 (worst)
#1Peer
#2This company
#3Peer
#4Peer
#5Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
25.7%
Customer Support
17.8%
Loyalty
13.4%
Onboarding
10.2%
Pricing
8.1%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 11.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
87.6%
4★
4.1%
3★
1.3%
2★
1.8%
1★
5.1%

Based on 604 analyzed reviews. Sentiment is holding steady: 90.9% of reviews in the last three months were positive, compared with 88.0% in the three months before that.

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