J.W. Pepper

Hobbies & Arts • USwww.jwpepper.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−7.0 vs. last month4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#154of 467

Top 33% · Upper Half

#1 (best)#467 (worst)

#152Peer

#153Peer

#154This company

#155Peer

#156Peer

Overall Customer Sentiment

Above Average

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral2%
Negative31%

Sentiment Balance

Covering October 2024 — 80 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Customer Support

16.3%

Response Speed

15.8%

Onboarding

14.9%

Product Quality

9.5%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 30.8% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

80.2%

4★

8.5%

3★

4.8%

2★

2.0%

1★

4.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.3% of reviews in the last three months were positive, compared with 94.4% in the three months before that.

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