General Retail & Marketplaces • United Kingdomwww.johnpye.co.uk
Review data last updated .
Based on public reviews and response behavior.
199 reviews over 129 days (about 47 per month). Busiest month: 23% of reviews. Languages: en 95%, es 6%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
49.1
Industry average 64.6
15.5 below average
Rating
2.60
Industry average 4.29
1.69 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 56% negative
Covering October 2026 — 46 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes from the 199 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.303 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 49.1 sits in the bottom quarter of about 2,400 ranked General Retail & Marketplaces companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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