Customereye

John Lewis

General Retail & Marketplaceswww.johnlewis.com

Review data last updated .

Based on public reviews and response behavior.

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643 reviews over 4,543 days (about 4.3 per month). Busiest month: 20% of reviews. Languages: us 78%, en 22%, unknown 0%.

Overall Score

58/100
−10.0 vs. last month4.23 ★ average rating · 643 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#842of 1610
Top 52% · Mid Pack
#1 (best)#1610 (worst)
#840Peer
#841Peer
#842This company
#843Peer
#844Peer

250 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering August 2026 — 130 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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