General Retail & Marketplaces • United Kingdomwww.johnlewis.com
Review data last updated .
Based on public reviews and response behavior.
843 reviews over 4,566 days (about 5.6 per month). Busiest month: 24% of reviews. Languages: en 67%, unknown 33%.
General Retail & Marketplaces average: score 64.6, rating 4.29 stars, reply rate 36.9%, over 2,402 ranked companies · benchmark 30 Oct 2026
Score
46.0
Industry average 64.6
18.6 below average
Rating
3.64
Industry average 4.29
0.65 below average
Reply rate
—
Industry average 36.9%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering September 2026 — 200 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 66% negative and 2% neutral.
Share of theme mentions
Themes from the 843 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,402 ranked companies in General Retail & Marketplaces (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.230 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.166). Review the worst months in the trend data to identify specific operational or product issues.
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