Customereye

Ford Rental at John Grose

Automotive & Mobilitywww.johngrose.co.uk%2Frental

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,428 days (about 2.1 per month). Busiest month: 7% of reviews. Languages: en 100%.

Overall Score

81/100
4.84 ★ average rating · 100 reviews
81/100 from 100 reviews over 14 months, moderate confidence.

Automotive & Mobility average: score 63.6, rating 4.30 stars, reply rate 40.9%, over 2,198 ranked companies · benchmark 12 Oct 2026

Score

80.5

Industry average 63.6

16.9 above average

Rating

4.84

Industry average 4.30

0.54 above average

Reply rate

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Industry average 40.9%

not measured

Competitive Performance Rank

Among ranked Automotive & Mobility companies

#287of 2198 ranked in Automotive & Mobility
Top 13% · Top Tier
#1 (best)#2198 (worst)
#285Peer
#286Peer
#287This company
#288Peer
#289Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering December 2025 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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