Based on public reviews and response behavior.
2,471 days of reviews, with a sparse monthly review flow. Busiest month: 8% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Home Services average: score 70.2, rating 4.59 stars, reply rate 46.9%, over 1,381 ranked companies · benchmark 4 Nov 2026
Score
45.2
Industry average 70.2
25.0 below average
Rating
2.68
Industry average 4.59
1.91 below average
Reply rate
—
Industry average 46.9%
not measured
Not ranked
no reviews in the last 12 months
44% of reviews positive, 55% negative
Covering March 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,381 ranked companies in Home Services (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.339 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.297). Review the worst months in the trend data to identify specific operational or product issues.
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