Alder

Home Services • United Statesalder.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#65of 92

Top 71% · Mid Pack

#1 (best)#92 (worst)

#63Peer

#64Peer

#65This company

#66Peer

#67Peer

Overall Customer Sentiment

Mid Pack

77% of reviews positive, 22% negative

77%

positive

Positive77%
Neutral2%
Negative22%

Sentiment Balance

Covering July 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

35.3%

Product Quality

15.8%

Problem Resolution

9.7%

Loyalty

8.5%

Response Speed

7.6%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 9.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

79.0%

4★

4.8%

3★

1.2%

2★

0.3%

1★

14.7%

Based on 600 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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