Customereye

Home Digital Services (HDS)

Home Services • United Kingdomhomedigitalservices.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#64of 92
Top 70% · Mid Pack
#1 (best)#92 (worst)
#62Peer
#63Peer
#64This company
#65Peer
#66Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering November 2024 — 420 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 24% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.6%
Response Speed
15.3%
Product Quality
12.8%
Problem Resolution
12.6%
Loyalty
11.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 29.7% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
86.7%
4
4.8%
3
1.7%
2
0.5%
1
6.3%

Based on 600 analyzed reviews.

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