Customereye

JOAH BROWN

General Retail & Marketplaces • United Stateswww.joahbrown.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 35 days (about 87 per month). Busiest month: 61% of reviews — one month dominates this sample. Languages: en 97%, unknown 3%.

Overall Score

55/100
Short observation window (35 days)
+6.4 vs. last month4.04 ★ average rating · 100 reviews
55/100 from 100 reviews over 2 months, limited confidence. trend not shown: window under six months. one month holds 61% of the reviews.

General Retail & Marketplaces average: score 63.5, rating 4.21 stars, reply rate 35.0%, over 3,192 ranked companies · benchmark 23 Oct 2026

Score

54.6

Industry average 63.5

8.9 below average

Rating

4.04

Industry average 4.21

0.17 below average

Reply rate

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Industry average 35.0%

not measured

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#2344of 3192 ranked in General Retail & Marketplaces
Top 73% · Mid Packup 303 from last month
#1 (best)#3192 (worst)
#2342Peer
#2343Peer
#2344This company
#2345Peer
#2346Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering August 2026 — 39 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 15% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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