Customereye

JML

Home & Livingwww.jmldirect.com

Review data last updated .

Based on public reviews and response behavior.

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149 reviews over 50 days (about 91 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 99%, unknown 1%.

Overall Score

48/100
Short observation window (50 days)
+4.1 vs. last month3.50 ★ average rating · 149 reviews
48/100 from 149 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 54% of the reviews.

Home & Living average: score 59.9, rating 4.28 stars, reply rate 44.0%, over 1,419 ranked companies · benchmark 16 Sept 2026

Score47.9vs 59.912.0Rating3.50vs 4.280.78Reply ratevs 44.0%

Competitive Performance Rank

Among ranked Home & Living companies

#1165of 1419 ranked in Home & Living
Top 82% · Bottom Tier
#1 (best)#1419 (worst)
#1163Peer
#1164Peer
#1165This company
#1166Peer
#1167Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering August 2026 — 68 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 35% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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