Customereye

Jaques of London

Entertainment & Events • United Kingdomwww.jaqueslondon.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 335 days (about 55 per month). Busiest month: 69% of reviews — one month dominates this sample.

Overall Score

54/100
+8.3 vs. last month4.52 ★ average rating · 600 reviews
54/100 from 600 reviews over 11 months, high confidence. one month holds 69% of the reviews.

Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.0%, over 1,098 ranked companies · benchmark 9 Oct 2026

Score

54.0

Industry average 60.5

6.5 below average

Rating

4.52

Industry average 4.10

0.42 above average

Reply rate

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Industry average 35.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#732of 1098 ranked in Entertainment & Events
Top 67% · Mid Packup 31 from last month
#1 (best)#1098 (worst)
#730Peer
#731Peer
#732This company
#733Peer
#734Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering November 2024 — 38 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Product Quality
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Delivery Shipping
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Response Speed
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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