Jane Plan

Beauty & Wellness • United Kingdomwww.janeplan.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−13.3 vs. last month4.06 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#314of 351

Top 89% · Bottom Tier

#1 (best)#351 (worst)

#312Peer

#313Peer

#314This company

#315Peer

#316Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 25% negative and 50% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.8%

Delivery Shipping

13.7%

Product Quality

12.4%

Response Speed

12.0%

Loyalty

10.9%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 9.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 28.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

67.7%

4★

7.2%

3★

4.0%

2★

5.5%

1★

15.7%

Based on 600 analyzed reviews. Sentiment is slipping: 78.4% of reviews in the last three months were positive, compared with 85.3% in the three months before that.

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