Scentbird

Beauty & Wellness • United Statesscentbird.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−20.4 vs. last month3.74 ★ average rating · 1,057 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#116of 351

Top 33% · Upper Half

#1 (best)#351 (worst)

#114Peer

#115Peer

#116This company

#117Peer

#118Peer

Overall Customer Sentiment

Above Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral2%
Negative41%

Sentiment Balance

Covering August 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,050 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.7%

Product Quality

20.1%

Pricing

15.6%

Response Speed

9.6%

Customer Support

8.7%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 15.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 40.5% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

57.1%

4★

8.8%

3★

7.3%

2★

4.3%

1★

22.5%

Based on 1,057 analyzed reviews. Sentiment is improving: 73.7% of reviews in the last three months were positive, compared with 38.9% in the three months before that.

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