IObit

Software & Web Services • United Stateswww.iobit.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−7.1 vs. last month3.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#291of 363

Top 80% · Bottom Tier

#1 (best)#363 (worst)

#289Peer

#290Peer

#291This company

#292Peer

#293Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral2%
Negative35%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.1%

Problem Resolution

14.6%

Loyalty

13.8%

Communication

13.0%

Response Speed

12.1%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 36.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

62.0%

4★

7.5%

3★

3.7%

2★

4.5%

1★

22.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 53.3% of reviews in the last three months were positive, compared with 54.5% in the three months before that.

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