Incontinence Supermarket

Healthcare & Medical • United Kingdomwww.incontinencesupermarket.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

+10.8 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#533of 615

Top 87% · Bottom Tier

#1 (best)#615 (worst)

#531Peer

#532Peer

#533This company

#534Peer

#535Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral1%
Negative32%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.8%

Response Speed

14.4%

Customer Support

13.0%

Product Quality

9.5%

Onboarding

9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH61/100

61/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.3%

4★

8.5%

3★

3.2%

2★

1.7%

1★

8.3%

Based on 600 analyzed reviews. Sentiment is slipping: 85.6% of reviews in the last three months were positive, compared with 92.6% in the three months before that.

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