Prescription Lifeline

Healthcare & Medical • United Statesprescriptionlifeline.org

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−8.2 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#471of 615

Top 77% · Bottom Tier

#1 (best)#615 (worst)

#469Peer

#470Peer

#471This company

#472Peer

#473Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%

positive

Positive73%
Neutral1%
Negative26%

Sentiment Balance

Covering September 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 32% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

37.0%

Loyalty

9.4%

Pricing

8.9%

Communication

8.4%

Onboarding

8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 6.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.2%

4★

6.0%

3★

2.5%

2★

1.8%

1★

5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 90.7% of reviews in the last three months were positive, compared with 94.5% in the three months before that.

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