IMDb

Entertainment & Eventswww.imdb.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

+7.1 vs. last month2.62 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#303of 322

Top 94% · Bottom Tier

#1 (best)#322 (worst)

#301Peer

#302Peer

#303This company

#304Peer

#305Peer

Overall Customer Sentiment

Below Average

38% of reviews positive, 59% negative

38%

positive

Positive38%
Neutral3%
Negative59%

Sentiment Balance

Covering August 2026 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 61% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

19.8%

Product Quality

17.3%

Communication

15.4%

Problem Resolution

10.6%

Customer Support

10.0%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH84/100

84/100

signal score

•Built from a negative-review share of 59.1% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

29.5%

4★

6.9%

3★

7.4%

2★

8.4%

1★

47.8%

Based on 1,600 analyzed reviews. Sentiment is slipping: 23.8% of reviews in the last three months were positive, compared with 36.2% in the three months before that.

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