Customereye

boohooMAN

Entertainment & Events • United Kingdomwww.boohooman.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
+8.3 vs. last month3.26 ★ average rating · 1,550 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#173of 322
Top 54% · Mid Pack
#1 (best)#322 (worst)
#171Peer
#172Peer
#173This company
#174Peer
#175Peer

Overall Customer Sentiment

Mid Pack

50% of reviews positive, 48% negative

50%
positive
  • Positive50%
  • Neutral2%
  • Negative48%

Sentiment Balance

Covering August 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,535 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
16.7%
Customer Support
15.5%
Loyalty
13.8%
Product Quality
13.6%
Pricing
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 16.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100
83/100
signal score
  • Built from a negative-review share of 48.3% across this company's analyzed reviews.
  • 25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
47.7%
4
6.6%
3
5.4%
2
4.5%
1
35.9%

Based on 1,550 analyzed reviews. Sentiment is slipping: 51.6% of reviews in the last three months were positive, compared with 58.1% in the three months before that.

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