Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
72% of reviews positive, 25% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.
Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Communication.
The most common complaint theme is Problem Resolution, making up 8.9% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 638 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 25.0% in the three months before that.
