Customereye

SpringRacks Hosting

Software & Web Servicespanel.springracks.com

Review data last updated .

Based on public reviews and response behavior.

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53 reviews over 1,346 days (about 1.2 per month). Busiest month: 9% of reviews. Languages: en 100%.

Overall Score

57/100
4.30 ★ average rating · 53 reviews
57/100 from 53 reviews over 9 months, limited confidence.

Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026

Score

57.4

Industry average 60.7

3.3 below average

Rating

4.30

Industry average 4.06

0.24 above average

Reply rate

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Industry average 34.1%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#1983of 3306 ranked in Software & Web Services
Top 60% · Mid Pack
#1 (best)#3306 (worst)
#1981Peer
#1982Peer
#1983This company
#1984Peer
#1985Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering February 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Problem Resolution
Hidden
Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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