Houzz

Home & Livingwww.houzz.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−12.3 vs. last month3.86 ★ average rating · 1,600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#573of 675

Top 85% · Bottom Tier

#1 (best)#675 (worst)

#571Peer

#572Peer

#573This company

#574Peer

#575Peer

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%

positive

Positive65%
Neutral2%
Negative33%

Sentiment Balance

Covering July 2026 — 9 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,569 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.2%

Loyalty

12.9%

Customer Support

12.9%

Delivery Shipping

11.3%

Onboarding

10.8%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 12.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 33.4% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

63.9%

4★

5.9%

3★

4.2%

2★

4.4%

1★

21.6%

Based on 1,600 analyzed reviews. Sentiment is improving: 32.0% of reviews in the last three months were positive, compared with 21.2% in the three months before that.

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