Based on public reviews and response behavior.
1,067 days of reviews, with a sparse monthly review flow. Busiest month: 8% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,928 ranked companies · benchmark 4 Nov 2026
Score
39.6
Industry average 66.9
27.3 below average
Rating
1.68
Industry average 4.38
2.70 below average
Reply rate
—
Industry average 43.9%
not measured
Not ranked
no reviews in the last 12 months
27% of reviews positive, 71% negative
Covering September 2020, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,928 ranked companies in Home & Living (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.344 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 8% of reviews against an industry average of 44%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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