Sofaguards

Home & Living • United Statessofaguards.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

−13.0 vs. last month3.05 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#412of 675

Top 61% · Mid Pack

#1 (best)#675 (worst)

#410Peer

#411Peer

#412This company

#413Peer

#414Peer

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 45% negative

52%

positive

Positive52%
Neutral3%
Negative45%

Sentiment Balance

Covering December 2024 — 20 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.9%

Product Quality

17.8%

Loyalty

15.2%

Pricing

11.4%

Customer Support

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 48.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

38.8%

4★

14.3%

3★

2.7%

2★

1.0%

1★

43.2%

Based on 600 analyzed reviews. Sentiment is improving: 59.3% of reviews in the last three months were positive, compared with 39.3% in the three months before that.

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