HostPapa

Software & Web Services • Canadawww.hostpapa.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−1.0 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#27of 363

Top 7% · Top Tier

#1 (best)#363 (worst)

#25Peer

#26Peer

#27This company

#28Peer

#29Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral2%
Negative16%

Sentiment Balance

Covering September 2024 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.4%

Problem Resolution

15.7%

Response Speed

14.2%

Loyalty

12.1%

Product Quality

11.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.5%

4★

3.0%

3★

0.2%

2★

1.0%

1★

3.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.2% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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