Customereye

Home Health UK Ltd

Healthcare & Medical • United Kingdomwww.homehealth-uk.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#139of 615
Top 23% · Top Tier
#1 (best)#615 (worst)
#137Peer
#138Peer
#139This company
#140Peer
#141Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.8%
Response Speed
19.1%
Product Quality
11.1%
Customer Support
10.7%
Pricing
10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH53/100
53/100
signal score
  • Built from a negative-review share of 38.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.0%
4
5.7%
3
1.3%
2
1.0%
1
5.0%

Based on 600 analyzed reviews. Sentiment is slipping: 88.2% of reviews in the last three months were positive, compared with 96.7% in the three months before that.

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