The Home Depot

Home & Living • Canadawww.homedepot.ca

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

43/100

+7.6 vs. last month2.12 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#589of 675

Top 87% · Bottom Tier

#1 (best)#675 (worst)

#587Peer

#588Peer

#589This company

#590Peer

#591Peer

Overall Customer Sentiment

Below Average

35% of reviews positive, 63% negative

35%

positive

Positive35%
Neutral2%
Negative63%

Sentiment Balance

Covering August 2026 — 315 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 52% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

17.0%

Customer Support

14.8%

Loyalty

14.6%

Response Speed

11.6%

Communication

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 63.0% across this company's analyzed reviews.
•20 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

21.5%

4★

2.4%

3★

4.9%

2★

8.6%

1★

62.5%

Based on 1,100 analyzed reviews. Sentiment is improving: 43.1% of reviews in the last three months were positive, compared with 23.0% in the three months before that.

Unlock full insights