Home & Living • United Kingdomwww.herschel-infrared.co.uk
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 727 days (about 25 per month). Busiest month: 8% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
67.6
Industry average 66.9
0.7 above average
Rating
4.60
Industry average 4.46
0.14 above average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 17% negative
Covering November 2024 — 6 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 298 mentions with a sentiment score of 80.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
