Heritage Parts Canada, Now Parts Town Canada

Healthcare & Medical • Canadawww.heritageparts.ca

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

+3.6 vs. last month4.52 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#511of 615

Top 83% · Bottom Tier

#1 (best)#615 (worst)

#509Peer

#510Peer

#511This company

#512Peer

#513Peer

Overall Customer Sentiment

Below Average

68% of reviews positive, 29% negative

68%

positive

Positive68%
Neutral3%
Negative29%

Sentiment Balance

Covering November 2020 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2020.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.7%

Customer Support

19.7%

Response Speed

13.6%

Product Quality

13.4%

Loyalty

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

79.3%

4★

8.0%

3★

4.0%

2★

2.5%

1★

6.2%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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