Based on public reviews and response behavior.
175 reviews over 2,537 days (about 2.1 per month). Busiest month: 35% of reviews. Languages: en 96%, unknown 3%, zh 1%.
Home Services average: score 70.9, rating 4.63 stars, reply rate 47.4%, over 1,331 ranked companies · benchmark 30 Oct 2026
Score
58.9
Industry average 70.9
12.0 below average
Rating
3.75
Industry average 4.63
0.88 below average
Reply rate
—
Industry average 47.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering August 2026 — 19 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 5% negative and 5% neutral.
Share of theme mentions
Themes from the 175 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,331 ranked companies in Home Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.288 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 58.9 sits in the bottom quarter of about 1,300 ranked Home Services companies (25th percentile: 62, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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