Health & Safety Training 1st

Professional Certification & Skills • United Kingdomwww.healthandsafetytraining1st.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−3.4 vs. last month4.71 ★ average rating · 593 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#184of 281

Top 65% · Mid Pack

#1 (best)#281 (worst)

#182Peer

#183Peer

#184This company

#185Peer

#186Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.0%

Onboarding

20.8%

Customer Support

19.3%

Loyalty

14.8%

Response Speed

8.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.3%

4★

7.4%

3★

1.0%

2★

1.0%

1★

4.2%

Based on 593 analyzed reviews. Sentiment is holding steady: 87.8% of reviews in the last three months were positive, compared with 85.0% in the three months before that.

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