Customereye

Harrod Horticultural

Home & Living • United Kingdomwww.harrodhorticultural.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
−25.0 vs. last month4.57 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#445of 675
Top 66% · Mid Pack
#1 (best)#675 (worst)
#443Peer
#444Peer
#445This company
#446Peer
#447Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 19% negative

78%
positive
  • Positive78%
  • Neutral3%
  • Negative19%

Sentiment Balance

Covering June 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Product Quality
18.8%
Customer Support
13.4%
Response Speed
13.0%
Loyalty
8.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 33.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
79.8%
4
9.7%
3
3.3%
2
1.8%
1
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 11.1% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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