Customereye

Great Outdoors Superstore

Hobbies & Arts • United Kingdomwww.greatoutdoorssuperstore.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

51/100
+12.2 vs. last month4.61 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#361of 467
Top 77% · Bottom Tier
#1 (best)#467 (worst)
#359Peer
#360Peer
#361This company
#362Peer
#363Peer

Overall Customer Sentiment

Below Average

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative21%

Sentiment Balance

Covering June 2023 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Product Quality
17.4%
Response Speed
15.7%
Pricing
11.7%
Customer Support
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • Built from a negative-review share of 25.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.3%
4
7.7%
3
3.2%
2
2.0%
1
4.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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