Based on public reviews and response behavior.
570 reviews over 1,780 days (about 9.8 per month). Busiest month: 11% of reviews. Languages: en 96%, unknown 3%, fr 1%.
Hobbies & Arts average: score 65.3, rating 4.42 stars, reply rate 31.5%, over 2,616 ranked companies · benchmark 23 Oct 2026
Score
67.0
Industry average 65.3
1.7 above average
Rating
3.89
Industry average 4.42
0.53 below average
Reply rate
—
Industry average 31.5%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering September 2026 — 27 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 22% of reviews in this period, with 70% negative and 7% neutral.
Share of theme mentions
Themes extracted from 570 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
The single largest churn driver is unresponsive customer service. Immediate actions should include: hiring additional support agents scaled to order volume, implementing a ticketing system with guaranteed 24-48 hour SLA, replacing the recorded phone message with a live chat or callback option, and publishing expected response times transparently on the website.
The current 0% reply rate in the last 12 months is a reputational liability, especially for negative reviews that remain publicly unanswered. Assign a community manager to respond to all 1-star and 2-star reviews within 48 hours, and to a representative sample of 4-star and 5-star reviews within one week.
Included in the full report
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