Customereye

Focusrite

Hobbies & Arts • United Kingdomwww.focusrite.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
4.50 ★ average rating · 624 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#402of 467
Top 86% · Bottom Tier
#1 (best)#467 (worst)
#400Peer
#401Peer
#402This company
#403Peer
#404Peer

Overall Customer Sentiment

Below Average

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering December 2025 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 610 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.8%
Delivery Shipping
17.8%
Response Speed
14.3%
Onboarding
13.0%
Customer Support
11.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100
24/100
signal score
  • Built from a negative-review share of 24.2% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
80.9%
4
6.4%
3
2.6%
2
2.1%
1
8.0%

Based on 624 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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