Grammarly

Schools & Academic Education • United Stateswww.grammarly.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−3.7 vs. last month4.04 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#191of 203

Top 94% · Bottom Tier

#1 (best)#203 (worst)

#189Peer

#190Peer

#191This company

#192Peer

#193Peer

Overall Customer Sentiment

Below Average

62% of reviews positive, 35% negative

62%

positive

Positive62%
Neutral3%
Negative35%

Sentiment Balance

Covering August 2026 — 247 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.0%

Product Quality

18.1%

Problem Resolution

15.7%

Loyalty

11.9%

Pricing

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 15.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

66.0%

4★

7.9%

3★

5.4%

2★

5.8%

1★

15.0%

Based on 2,100 analyzed reviews. Sentiment is improving: 81.1% of reviews in the last three months were positive, compared with 66.2% in the three months before that.

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