General Retail & Marketplaceswww.graceandcojewellery.co.uk
Review data last updated .
Based on public reviews and response behavior.
138 reviews over 367 days (about 11 per month). Busiest month: 16% of reviews. Languages: en 100%.
General Retail & Marketplaces average: score 62.4, rating 4.21 stars, reply rate 35.5%, over 2,726 ranked companies · benchmark 11 Oct 2026
Score
74.2
Industry average 62.4
11.8 above average
Rating
4.41
Industry average 4.21
0.20 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering September 2026 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 138 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,726 ranked companies in General Retail & Marketplaces (benchmark 11 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 74.2 places the company in the top quarter of about 2,700 ranked General Retail & Marketplaces companies (75th percentile: 73). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
The company replies to 99% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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