Travel & Hospitality • United Kingdomwww.goldenmoments.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 2,236 days (about 1.4 per month). Busiest month: 10% of reviews. Languages: en 98%, it 2%.
Travel & Hospitality average: score 64.2, rating 4.08 stars, reply rate 42.8%, over 689 ranked companies · benchmark 30 Oct 2026
Score
75.7
Industry average 64.2
11.5 above average
Rating
4.33
Industry average 4.08
0.25 above average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 15% negative
Covering June 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 689 ranked companies in Travel & Hospitality (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 29% of reviews against an industry average of 43%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 74 mentions with a sentiment score of 88.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
